Testimonials

Beste Kyle

Baie dankie vir jou vriendelikheid en behulpsamheid met soek na ‘n GPS. Besonder baie dankie dat jy dit op so ‘n kort kennisgewing vinnig en suksesvol afgehandel het.

Ek hoop jou Supervisor neem kennis van die flinke diens wat jy lewer en dat jy baie professioneel optree. Jy is werklik ‘n aanwins vir Reality!! Ek hoop hulle waardeer jou.

Vriendelike groete
G.van Schalkwyk

Dear Sanobia

Thanks a million! Sanlam Reality never disappoints me!

Thank you so much to you and your team for your EXCELLENT service at ALL times!
It is MUCH appreciated. For a number of years I have time after time completed my business and requests through Reality with big smiles on my (and my family’s) face.

Should you follow the Koran, may I share that I believe that Allah will bestow great blessings and good fortune on those that treat others with kindness, respect and professionalism. (Same goes for Christians and most other religions).

With all my best wishes to you and your family,

Andreas (July 2011)

Hi there, Sanobia

I just wanted to thank you for the quotes you e-mailed me for tyres for my car.

My son took my car to Supa Quick in Paarl this morning to have the tyres fitted, wheel balancing done, etc, and in the process they discovered that I also needed new brake pads, which were then also fitted.  He says the service he got from Ronelle was excellent, and all in all we are very happy with both your prompt service, and the good service received at Supa Quick.

Keep up the good work, and I will definitely be phoning for help again when I need it.

Have a wonderful week.
R KAUFMAN (June 2011)

Hi there,
Just a short note to thank you for the wonderful time we had in the Cape after winning a prize with Reality.
Everything was so well organized.  Even the notorious Cape weather played along for the whole weekend.
The motorbike trip was also a unique experience.

Thank you very much.
A and A Groenewald (May 2011)

I recently saw an ad placed by Gateway Travel & Tours in the reality magazine  who advertised a special for 3days to Vic Falls.We went from 15-17.4.2011 it was awesome!
Thank you
G.Hardouin

Good morning Farah

Just want to once again say a big “Thank you” for the prize I won.

I took my 2 daughters along with me to the Knysna Protea Hotel and we had a most stunning weekend.

The prize was for 2 people but they had no problem allowing me to pay for the additional 1.

The hotel is absolutely beautiful and the staff are very friendly and most helpful.  Our room had all the comforts we could wish for and the breakfast was an absolute treat.

Thanx again for such an awesome opportunity, we will remember our trip for a long, long time.

Kind regards
M Potgieter

Thank you Reality for introducing me to the “Woord Fees” which was very entertaining.

By entering the competition I won 2 tickets to the Woord Fees and
was able to attend 2 (Two) different shows, which was fun and a laugh a minute.

Thanks Reality to introducing me to different forms of entertainment and in a different language.

Regards
COLLEEN SYSTER

Good Day,

I would like to bring to your attention the wonderful service that I
received from YUSUF PANDOR

I am really and truly impressed with the way in which he handled all my
questions and the speed at which he sent me all the information I required
about my upcoming trip to Portugal

When I did not reply to his e-mail(I had a problem with my mail) he
contacted me on my cell phone to ask if if I had received the mail

I have booked my ticket through him and will use this service again in the
future.

It would be wonderful if all customers were treated like this in today’s
society it makes the whole experience worth while

Please pass my compliments onto Yusuf and thank you Reality for having such
good staff.
Regards
Heather Olivier

Dear Reality

We are a group of friends going on a cruise to the Portuguese Islands in April. I decided to make use of Reality on 08 22 33 5000 and see how they couldn help with regards to flights.

I was contacted via e-mail by Yvette Mnisi whom provided us with the two best flight options taking into account our flight times and a few e-mails later the flights were booked, paid for and confirmed from both Reality and Kulula. This was easy, quick and convenient.

What impressed me the most was the friendly service from Yvette and her willingness to do whatever it took to make sure we got what we asked for. I asked a few silly questions via e-mail because it was the first time I used the service. Every single silly question was answered immediately. This service made it possible for me to carry on with my daily activities while someone else did the flight searching and bookings for me.
Thanks Yvette you’re a star! I will definitely use Reality again.
Keep it up Reality I am glad I joined!
Douw Prinsloo

Dear Chetna

Reality by Sanlam offers a service which I wanted to cancel a few times before due to the fact that I never really used the service itself.

But by the constant communication through sms and e-mail it stayed in my thoughts the last few months. As I started to use the service it became more valuable to me due to the fact that you researched and bargained on my behalf. Chetna , you however have made a big difference in my planning for the honeymoon. You seemed to understand my situation of being in practice the whole day, seeing patients every half an hour and that I just never had the time to do the research myself during the day .

The only way we could communicate was during the evenings which was by E-mail. You never got irritated or lost your patience with me as we paged through the Lodges until we found what I was looking for.

You have exceeded my expectation, which in my books is the difference between good service and great service!
Thank YOU
Willem Pieterse

Dear Ms Van Wyk

I would like to compliment Ms Mbali Manana for having such a caring and customer-centric attitude. She happened to be one of a number of consultants I spoke to since I joined the Reality Program. Honestly, I was just on the verge of pulling out of this program because of frustrations from people who promise to follow up or call back and then don’t get back to you. From day one Mbali made my interaction so pleasurable I did not feel ashamed to expose my ignorance to her as she was always willing to explain plainly.

As a manager in an organisation where the customer is the reason for our very existence, we are dismally failing to improve the customer experience. Since my encounter with Mbali, I now have hope that there are still people out there who value customers. She is simply one of a kind and your company is fortunate to have her.

May you continue to develope and empower her to become the best.
Regards.
Landiswa Maqasho

Hello Marche

Vertrou dit gaan baie goed met jou.

Ek wil darm ook net dankie sê vir die fantastiese Mauritius vakansie te danke aan Reality. Dit was ñ ongelooflike ervaring ek sal môre weer terug gaan. Alles was net so romanties en perfek. Ons het selfs so bietjie Frans leer praat…..net paar woordjies. Die mense is almal so gaaf en behulpsaam. Alles was so perfek gereel vir ons, baie dankie.

Ek kry more my trou foto’s dan sal ek dit op facebook laai en natuurlik die Mauritius foto’s ook.
Baie, baie dankie vir ñ ongelooflike geskenk van julle af! Ons beste vakansie ooit!
Groete
Annalieze

To whom it may concern

As per our telephone conversation earlier. I would like to compliment Chetna from your call centre for her excellent service and customer focus. The query that she helped me with was a little complicated but she handled it extremely professionally.
She has gone the extra mile and deserves recognition.
Kind Regards
Lee Dawson

Good day

I would like to express my gratitude to Selisha in regards to the excellent service she provided arising from my request. Her homework and feedback was beyond the call of duty. I believe she has what customer service generally lacks in South Africa.
Thank you Selisha for your superb work.
NB: I must that say that dealing with you has been a pleasure, your staff is friendly and professional.
Kind Regards
Nkateko Shibambu

Xoli

This is just to say thanks for the holiday stay and accommodation that you organised for us. The accommodation was superb for the money that we paid
Thank you very much
Nomfundo Rosina and Dijeng

Greetings!

Thank you very much for all your assistance. The flight, accommodation & car rental were all superb. I know in future I can rely on Reality service.
Be blessed
Regards
Dr JZ Makama (July 2010)

Hi there

Thank you for the wonderful and kind service.
Regards
Deon (July 2010)

Good day

I am VERY impressed with the services offered by Reality thus far and have even motivated a friend in Gauteng to join (have supplied him with all the details).

Thank you for your excellent services!

Warm Regards (from a cold Uitenhage)
Elmari (July 2010)

Hi Nerisha

I just want to thank you from the bottom of my heart for the information you supplied me. I would not have known were to start looking. A big thank you for also calling me on my cell phone and sending a sms confirmation that the information was available.
You saved me a lot of trouble and money.
Thank you Thank you Thank you Thank you
Have a great day and a great week -end. Keep up the excellent work.
Lots of love
S Akpan (June 2010)

Hi Linda

You guys give excellent and fast service. If the whole of SA does just 50% of what you do, we will have better service in this country !

Many thanks and kind regards
Rudolf (June 2010)

To whom this may concern

I have been a Reality member from the start! I cannot thank you enough for your assistance and professionalism regarding any enquiry I made. It is so refreshing to receive a prompt and professional service and save a lot of money in the process!!
Many thanks
Frikkie wolfaardt

Beste Marche,

Ek het my pakkie Vrydag ontvang. Wat ‘n heerlike geskenk! Dit het gevoel asof my verjaarsdag net aanhou en aanhou. Ek het Maandag 31 Mei verjaar!

Baie dankie!

Beste groete
Sariethia Bester

Dear Reality Management,

I want you to know you have an exceptional employee, Oscar Lyons. I am very pleased with the excellent service received from Oscar Lyons on several occasions! I sincerely appreciate his responsiveness and the way he conducts business. I have recommended your company to others because of my satisfaction with his service. If the quality of a firm’s employees is an indication of future success, then Reality has a very bright future!

Best regards,
Sergio Goncalves
Senior Engineer
31 May 2010

To Reality

I would like to congratulate Reality for the great benefits package you offer your members!

I’ve made extensive use of the 2FOR1 Dining benefit over the past few months and must say that I am really impressed with the whole concept.

I can now dine at a fraction of the normal price at expensive restaurants that I would otherwise overlook or reserve for special occasions.

It’s so simple to place a booking at the Reality call centre and the agents are all so helpful and professional. I’ve also found my first restaurant selection always available at the date and time that I requested.
Keep up the good work!

Yours truly,Christo Bester

Letter of Appreciation

I write this letter to send my utmost appreciation for the professional service you always give me from the time I started dealing with you.

As somebody who is always on the run, you make it easy to deal with you like we have known each other for long. In South Africa service is there, but good and excellent service is rare to find.

Keep it up girl and will always recommend your services to my business peers as well.
I told the guy from Sanlam Reality as well that on a score 1- 10 , I give you 11.

Thanks a million
Maqu Makhaye
Managing Director
Azande Group 27 May 2010

Dear Reality

I would like to compliment Riaz on an excellent presentation done for me on the Really ++ Gym option.
I just called your call centre with some queries as I’m considering joining your programme and the passion and enthusiasm shown by him has just “BLOWN ME AWAY”!
Well done my friend… and I wish you everything of the best with your future here at Sanlam.

Nadine Benting – 5 May 2010

Good morning

I always receive your magazine but was never really interested in reading it until I read the 2010 magazine from start to finish.

I am angry with myself for having missed out on all that has been offered during the past year. Reality you truly better our lives with your lovely offers like financial savings, healthy diet tips and fitness, competitions, discounts and many more.

Now I am saying: Reality this is 2010 here I come to be fully part of you!
Sandi Mhlafu – 2nd March 2010

The Editor,
I joined Reality recently after a telephone marketer did their job perfectly.

I received your Summer 2010 magazine and didn’t pay it that much attention until the weekend, when I picked it up and started paging through to see what Reality is all about.

Having received a quote for tyres for my Bakkie on the Friday, I could hardly wait for the Monday to arrive so that I could telephone Reality to put them to the test. The reason for this was twofold. The first reason was the motoring benefit, where I wanted to see if there is a benefit in Reality and the second was the winning letter in the Summer 2010 edition and I was curious to find out if I would receive feedback.

Lo and behold, I phoned Reality at 14h37 on Monday afternoon and was told that there was a 24 hour response time. So lets see.

The following day at 09h52, I received my reply, with the dealer information, prices and everything that I needed to know. The gentleman asked if he could make an appointment at the dealer for me and proceeded to do so for 12h00 on Wednesday.

I was unable to meet the appointment the following day and received a phone call from Heidi at Supa Kwik to find out if I still wanted the tyres. I replied in the affirmative and she told me that I could come in at my convenience and have the necessary done. The next day, Thursday, I phoned Heidi to enquire if it was necessary to book for a specific time, to which she replied:”No.” So I confirmed that I would be there later that same day.

Great was my surprise when at about 14h30 I received a call from Wayne at Supa Kwik to find out if I was still coming through. I was actually in the process of packing up at the office to go to Cape Town and have the tyres done and told him so. Wayne then informed me that due to the opening of Parliament that afternoon there was heavy congestion on the roads into town and he thought that it would be better if I came through the following day. Also he mentioned that by the time I finished there I would also be driving back in the peak traffic time out of town.

I went through on the Friday and had the tyres fitted and everything went like clockwork.

I do not normally take the time and/or trouble to write to bodies regarding good or bad service, being a fairly complacent South African, but felt that not only Reality but their partners went the extra mile in my case and think that you actually need to know about it.

I have left out the name of the person who initially assisted me with my enquiry, but I don’t have it, regretfully.

Thanks for taking the time to read this.
Well done people
Yours
Billy Cooper – 26 February 2010

Yesan…

Thank you for your help, your directions made my trip hassle-free…

Fortunately I received my Reality Card yesterday otherwise I would not have known that I could be supplied with directions.

Thanks Again.
Johann Joubert – 22nd February 2010

To Whom It May Concern

Firstly, kindly allow me the opportunity to congratulate you on the superb initiative of Reality! Being a client of Sanlam for the past 30 years already, I cannot think of a better way to earn dividends than with the Reality scheme! Well done on your idea and may your program go from strength to strength! The tyres of my vehicle is almost due for replacement and I was therefore overjoyed to have read of two happy Reality members as far as excellent tyre deals are concerned!

Secondly, I think your magazine also deserve special recognition. The content covers a wide variety and I am particularly chuffed with the competitions and the quality of prizes to be won. I would however, like to see a Crossword puzzle to be added! There are ample crossword puzzle enthusiasts out there, and I am of the opinion that a large number of Reality readers are amongst them!

Well done! Once again and keep up the exciting initiative.
Karen Erasmus – 15th February 2010

Good Afternoon

I cannot even begin to express the impact your magazine has on my life – it is simply wow.

To the Editor:  Thank you for brilliant concepts just to share with you i had to shop around for the Yokohama tyres at a reasonable prize but failed until i came into contact with your magazine. I managed to purchase 2 at once and still saved money. YOU ARE a SPECIAL brand! Thanks so much for sharing what you could offer to us, the whole lot!

I also managed to spoil my mother with a new Samsung, Nokia for my daughter and DVD player for myself to chill and watch movies after a long time just for R145.00 per month. This is SO AWESOME.

To the Call Centre Team: sincere gratitude for your being receptive, your warmth and energy for always giving the options whilst still allowing to make choices.
MM – 24th November 2009

Goeie more Marche

Baie dankie vir n lekker vakansie van ons almal, dit was net op die regte tyd en plek. Wavecrest is n baie rustige plek en net wat ons nodig gehad het.

Weereens, BAIE DANKIE
HH – 24th November 2009

Ek wil net dankie sê vir ‘n puik program.
Ek het julle getoets op 4 nuwe continental bande en my besparing was meer as R1400. Die diens wat ek van die callcentre af ontvang het en die opvolg daarvan was puik. Senobia Khan SKhan@clientservices.co.za]. Ek is self in die klientedienste bedryf en hierdie verdien ‘n pluimpie.

Groete
J vT – 17th November 2009

Hi Monica
Thank you so much!!!

I really appreciate your patience, understanding and professionalism… having shopped around for a while, I know only too well that you’ve secured the best possible deal for me given time and availability constraints…

Your service is a great value add and I sincerely hope we’ll be able to work together again…

Enjoy your weekend…
Warmest regards
EP – 16th November 2009 (a happy traveller)

Hi Ishara
My wife was killed in a car accident 2 weeks ago and previously to this, Jack was dealing with her. At the time of her dealings with Jack, my wife commented about his absolute professionalism. Following my wifes death, I have many urgent things to do but; notwithstanding this I am so impressed with the dealings I have had with Jack that I am duty-bound to drop other matters momentarily to personally ensure that his conduct is recognised.

I have found Jack to be an excellent communicator. He communicates clearly, and his manner is brilliant. He follows up on actions promised and ensures that the appropriate feedback is given. He is prepared to go the extra mile, and no request has ever been deferred because it is “not his job”. His commitment is evident but, more importantly, a genuine concern/willingness is portrayed in every verbal conversation I have had with him. It is clear to me that Jack views his role as more than just a job.

I would appreciate it if Jack is recognised through this commendation and I sincerely hope that he is ear-marked in your organisation for future promotion.

Kind regards
Tony – September 2009

Thank you so much for the opportunity of being able to go to the DSTV Getaway show (complimentary tickets supplied by Reality).

The atmosphere was absolutely fantastic and a variety of very interesting
products, displays and stalls. And not to mention the various activities
that were available on the day, as well as the prizes. It was a whole lot of
fun.

They do so much once again for this opportunity
God bless
Rev. NB – September 2009

Dear Ravi

Thank you so much again!! Thanks to Reality I have saved myself R700 on a dish!!
Please pass on to whomever is appropriate (supervisor etc.).

Sanlam Reality has been such a wonderful programme for me in only a few months of membership!

Best wishes
AP – 16th September 2009

Dear Xolisile

Thank you for the excellent service that I received from you – I travel a
lot and will definitely make use of your services again.
Kindest regards

SB – 27th August 2009

Wat n fees.
Geluk Sanlam jy het n wenner beet. Wanneer laas het ek uitgesien na n tydskrif, dit was lanklaas. Nou is ek weer opgewonde wagtend na elke nuwe uitgawe van Reality se tydskrif en dis maar die twede uitgawe. Wat sal ek dit noem…, ja, liefde met die eerste oog opslag.

Ek verslind hom heel, van voor tot agter, soms sekere dele twee keer, dis net eenvoudig die moeite werd. In n mark van letterlik honderde tydskrifte het julle dit reg gekry om iets besonders, iets heeltemal anders op te dis, en wat n dis, smaaklik, insiggewend, stylvol en, as ek mag, effens verslawend.

Mooi Sanlam en Reality, in vandag se ekonomiese wanorde en dreigende finansiele chaos skep julle lig en hoop.
Lank sal hy lewe!
A De K – 17th August 2009

Firstly, I would like to open by saying that I have found the Reality programme as a whole quite incredible!!

The value I have already received from Reality for the minimal R20 I pay every month has been phenomenal!!!

I also find the Magazine extremely useful, well designed and a sheer pleasure to read! It is succinct, attractive and easy reading, offering a lot of useful information, competition details, and highlighting specials and partners. Thank you for a brilliant Magazine and the Sanlam Reality initiative as a whole!

Best wishes
AP – Medical Research Council – 17th August 2009