Reality’s open-door policy aims to promote communication between our members and us. Please feel free to contact us if you have any questions or want to comment on the programme.
Your One-Call Reality service (benefit queries):
One call and we will assist you, no matter what you’re looking for. We will get you the best deals on motor vehicles, holidays, bonds and so much more.
- Call 08 22 33 5000,
- E-mail reality@clientservices.co.za
- Send a detailed e-mail to queries@reality.co.za or
The call centre is open 24/7, 365 days a year!
For Reality member queries (administrative queries) such as:
- Registration
- Welcome pack and card queries (including lost cards)
- Online username and password queries
- Sanlam product enquiries
- Changing your membership status
- 2FOR1 Dining benefit
- Gym queries
- Reality membership options
Call 0860 REALITY (0860 732 548/9), e-mail info@reality.co.za during office hours, Monday to Friday (excluding weekends and public holidays)and we will contact you.
For policy related queries click here for the Sanlam call center contact numbers
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